Rethinking the
check-in experience
Overview
CONTEXT
One of the Italian leaders in the SPA & Wellness industry asked us to find an efficient way to simplify the check-in process at their facilities.
The process had to be seamlessly tied to the online booking service and should also assign a "smart" identification code that could be used for up-selling purposes inside the SPA center.
Our team of UX/UI experts supported our phygital Technology provider Munogu, who was in charge of developing the technology solution.We created a complete new and simplified customer journey through new interfaces with an intuitive design.
Industry
Year
KPIs
Revenue
Strategy
Starting from a detailed assessment of the current check-in process, of the legacy technology environment and of the Client’s needs we studied a new customer journey leveraging on Munogu technology platform.
Our Team designed the entire check-in flow. We developed wireframes taking into account all functionalities delivered by different platforms (ERP, Munogu Technology etc.) to provide an easy-to-use and intuitive final interface design.
We also defined the entire interaction experience and interaction design for the upsell application that is used during the customer's stay inside the SPA.
Results
- Reduction of average time spent on check-in thanks to new interfaces specifically designed to full exploit technology potential
- IIncrease of simultaneous check-in capability
- Optimized customer experience and satisfaction
- Improved accessibility of additional services/products thanks to highly intuitive and user-friendly design
Our work
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